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FAQS


 You are responsible for the return shipping cost. Due to hygienic reasons we only exchange items that have not been opened, worn, tampered with. The hang ties or elastic band Must still be intact. Please note, that because of the natural nature of our Virgin Indian Remy hair, there will be variations of texture and color between bundles. Each bundle of hair come from an individual person and is completely natural from end to end, therefore we can make no guarantees on color and texture. We will,however, make every effort to match your order to meet your desired requirements.

                            Difference between Virgin Hair and Raw Hair

Lets start with the true definition of virgin hair because it’s very important:

  • Virgin Hair: Can be collected from multiple donors, which means you may have a bundle of hair but it comes from 3 different ladies.  That's what causes shedding,matting, and tangling   
  • Raw Hair: Raw hair, is by true definition, virgin hair. However, the hair industry has been flooded with all types of hair that the word “raw” needed to be incorporated to properly differentiate between real virgin hair, “raw”, and processed virgin hair.  Raw Virgin Hair is collected from one single donor.  So in that bundle of hair, you will have more consistent pieces.

Real virgin hair will come in 3 basic textures; Straight, Wavy, & Curly. Anything else is processed to a degree. Body Wave, Kinky Curly, Exotic Curly, Loose and Deep Wave are all examples of processed virgin hair.

The main advantages to having Pure Raw Virgin Hair are as follows:

  • Fuller bundles
  • Higher quality and longer lasting hair
  • Natural looking and flowing hair that blends with all hair types

                         Is it okay to Color, Bleach, or use Heat Tools?

You can absolutely treat your new hair just as you would your own. Because our hair is completely unprocessed one of the major benefits is you can color, cut, curl or straighten it any style you desire.

*Please note that our curly hair textures should not be brushed as it can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert back to their original wave/curl pattern again when wet.

  • Cuticle aligned hair. No matting
  • No chemical processing
  • Hair is purely from one person no blended lengths or hair additives.